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As a company we do not operate in isolation: our ability to deliver value
depends on the contribution and activities of a range of different
stakeholders.
In the table below, we briefly outline those stakeholder groups who have a substantive impact on our ability to
create value, outlining how they impact on value and identifying some of their primary interests relating to our
business activities.
Our key relationships
Government and regulators
Provide access to spectrum and operating licences, the basis for creating value.
Impose regulatory measures with potential cost implications.
Means of engagement
g
g
Proactive engagement with key stakeholders
across governments on key topics.
g
g
Participation in consultations and public forums.
g
g
Submission and engagement on draft regulations
and bills.
g
g
Engagement through industry consultative bodies.
g
g
Publication of policy engagement papers.
g
g
Partnering on key programmes in education,
health and gender-based violence.
g
g
Hosting workshops across key stakeholders to
improve understanding of the industry.
Priority interests
•
Ensuring spectrum is managed as a strategic resource,
contributing to national broadband access and the digital
economy, especially in underserviced and rural markets.
•
Establishing licence certainty in our operating environments.
•
Promoting opportunities for job creation and socioeconomic
development (including transformation and localisation).
•
Protecting consumer interests on service quality, costs and
privacy.
•
Regulatory compliance on issues such as mobile termination
rates, price, security, safety, health and environmental
performance.
•
Contribution to the tax base.
Customers
Purchase our products and services, providing the basis for revenue growth.
Means of engagement
g
g
Call centres, retail outlets and online.
g
g
MyVodacom app, messaging and USSD channels.
g
g
Net promoter score (NPS) feedback interviews and
focus groups.
g
g
Social media interaction.
g
g
Vodacom website.
Priority interests
•
Better value offerings.
•
Faster data networks and wider coverage.
•
Making it simpler and quicker to deal with us.
•
Converged solutions for business customers.
•
Managing the challenge of data-usage transparency.
•
Privacy of information.
•
Feedback on service-related issues.
Investors and shareholders
Provide the financial capital needed to sustain and grow.
Means of engagement
g
g
Investor interactions, including roadshows,
conferences and meetings.
g
g
Investor days.
g
g
Annual and interim reports.
g
g
SENS announcements.
g
g
Monthly and quarterly operational reviews with
our parent company Vodafone.
g
g
Investor relations page on our website.
Priority interests
•
Strategy to ensure sustained financial performance of
South African and International operations.
•
Responsible investment to ensure growth, and to manage
the risks and opportunities in our markets.
•
Rationale for Safaricom acquisition.
•
Responsible allocation of capital.
•
Sound corporate governance practices.
•
Transparent executive remuneration.
•
Stable dividend policy.
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Vodacom Group Limited
Integrated report for the year ended 31 March 2018