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Vision 2020:
Our strategy
Our vision is to be a leading digital company that empowers a connected society
g
g
We will disrupt through technology while delivering world-class digital solutions.
g
g
We will remove barriers to access as we evolve to the gigabit society, while transforming education, healthcare, financial
services and agriculture.
Delivering on our strategy
Empowering the digital lives of our customers
Connecting everybody to live a better today and build a better tomorrow
Strategic objective
How we measure
success
Goal to
31 March 2020
Performance at
31 March 2018
Owner
Segmented Propositions
We develop a deep insight of our
customers’ needs, wants and
behaviours, and provide propositions
to lead in chosen segments.
Chief Officer:
CBU
Chief Officer:
Vodacom
Business
Chief Operating
Officer:
International
Business
Service revenue
growth rate (%)
Mid-single digit
3.4
%
Revenue
contribution (%)
from digital services
(IoT, infotainment,
advertising)
5.0
%
3.2
%
Best Customer Experience
We provide a seamless, frictionless,
personalised, digital experience to
our customers.
Chief Officer:
Commercial
Operations
Chief Officer:
Consumer
Sales and
Distribution
Net promoter
score (NPS)
#1 in all markets
#1 in all markets
Digital NPS
#1 in all markets
not yet measured
Best Technology
We are the leading telco through
the best network and IT excellence,
with digital at the core.
Chief
Technology
Officer
Network NPS
#1 in all markets
#1 in all markets
#2 in Tanzania
Digital Organisation
and Culture
We build an organisation of the future
where digital is first for all employees,
underpinned by innovation, agility
and new skills.
Chief Human
Resources
Officer
Employee
Engagement Index
80
78
Employee Digital
Index
80
77
Our Brand and Reputation
We are a purpose-driven brand with a
deserved reputation for accelerating
socioeconomic transformation by
empowering the digital lives of our
customers.
Chief Officer:
Corporate
Affairs
Chief Officer:
Legal and
Regulatory
Chief Officer:
CBU
Brand leadership
position
#1 in South Africa
#1 in South Africa
Reputation survey
#1 in all markets
#1 in all markets
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Vodacom Group Limited
Integrated report for the year ended 31 March 2018