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Modernising our network
and investing in IT
To deliver on our Vision 2020 of being the leading digital
telco, we will be modernising our network to support
the latest technologies, use data analytics and AI to
improve our planning and operations capabilities and
deepen our IT capabilities.
Modernising our network and improving our
planning and operations capabilities:
g
g
We will modernise our RAN across all of our markets,
ensuring that we will be ready to deploy the latest
technologies and offer the best customer experience
across our 2G, 3G and 4G networks. Key to the
transformation is to ensure our network supports
higher speeds, lower latency and a massive number of
simultaneous connections for IoT.
g
g
Evolve our core network, by deploying technologies
such as software defined networks (SDN) and network
function virtualisation (NFV) in order to ensure that we
drive on-demand scalability and flexibility of network
resources.
g
g
Continue to roll-out a national IoT network and
develop new IoT applications and solutions.
g
g
A key focus will be to enable smarter planning and
operational capabilities. Network planning will be
driven by deep insights across multiple dimensions
and network operations will be made more efficient
through predictive performance analysis.
In deepening our IT capabilities and implementing
our IT acceleration programme, we will:
g
g
Scale Agile development methodologies and
automated testing to improve time-to-market and the
overall quality of our products and services.
g
g
Insource critical digital skills and knowledge to ensure
sustainability and maturity in terms of digital
resources and capabilities.
g
g
Drive Cloud migration and application adoption to
ensure benefits such as on-demand resource
optimisation, scalability and flexibility are achieved.
Strategic Enabler
g
g
Strengthen our ability to harness Big Data analytics and
machine learning to drive predictive analytics and
automation capabilities in order to enhance customer
experience and improve operational efficiencies.
g
g
Identify and realise opportunities for using robotics and
cognitive automation to automate routine and rule-based
tasks; this will include deploying our virtual workforce
(Robotic Process Automation) with robots being deployed
in selective areas, as well as launching our full live chatbot
for contract customers via the MyVodacom app and
online portal.
g
g
High-volume customer journeys are optimised for the best
possible digital experience.
g
g
Improve our cybersecurity measures and controls, ensuring
that our customers stay confidently and securely connected.
Network NPS across our markets
Vodacom continues to show leadership with respect to Network
NPS across all International markets, except Tanzania where
customer perception continues to be influenced by aggressive
pricing offers of a recent entrant to the market. The gap to the
nearest competitor has been steadily closed during the year,
mainly due to our continued investment and subsequent
improvement in network quality, availability and coverage.
Overall network NPS position
Country
2018
2017
South Africa
#1
#1
Tanzania
#2
#3
DRC
#1
#1
Mozambique
#1
#2
Lesotho
#1
#1
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Our business
Our performance
Our governance
Administration