34 / 98
2017 MyBroadband Awards Winner
‘Best Mobile Network’
+9
ppts ahead
of nearest competitor network NPS
South Africamaintaining our lead
International fending off the competition
Data speeds
2
(Mbps)
Vodacom
Next best competitor
Tanzania
13.3
9.9
DRC
6.1
5.7
Mozambique
7.7
6.2
Lesotho
18.9
16.1
1
st
in all operations
Coverage
(%)
Vodacom
Next best competitor
Tanzania
3G
46
26
4G
13
9
DRC
3G
28
27
Mozambique
3G
41
17
Lesotho
3G
98
70
4G
68
35
1
st
in all operations
Our Cloud services continued to evolve with the expansion of
Infrastructure-as-a-Service (IaaS), as well as a SAP-certified
Platform-as-a-Service (PaaS) offering, including continuous
improvement in customer self-service capabilities.
Internet of Things (IoT) is one of the key strategic growth
areas of the business and our existing global IoT capabilities
and footprint will be enhanced with IoT end-to-end
application capabilities and propositions. We have completed
a few class-leading solutions for Enterprise customers,
leveraging off our investment in a ThingWorx
®
IoT platform
– this early success will be expanded to develop and mature
further new IoT applications and solutions.
Best Technology
continued
Continued to seek out opportunities to gain access to
4G spectrum in Mozambique to improve our data services.
The DRC was granted a 4G licence on 11 May 2018.
We delivered performance improvements
Achieved significant improvements in data download speeds
in Tanzania despite a significant increase in traffic, and
reflected in the improvements in both crowd sourced
download speed measurements from Ookla and also seen by
an improvement in our Network NPS.
Ensured that we are 100% single Radio Access Network (RAN)
compliant in our International markets, thus ensuring our
radio network equipment technology agnostic.
Achieved compliance with the Vodafone Global Network
Resilience policy; this policy has been extended to include the
fixed network, as well as IT services and ensures that our
operations are able to quickly recover from major disasters.
We strengthened our IT capability
Ensured that all our markets now have the IT capability to
support our personalised pricing offer ‘Just 4 You’, as well as
other contextual marketing offers.
Successfully launched the MyVodacom app in the DRC,
Lesotho and Tanzania to drive the adoption of self-service,
improve customer satisfaction and deliver greater operational
efficiencies.
Launched the M-Pesa app in Tanzania, making it quicker and
easier to conclude mobile money transactions on
smartphones.
Progressed in evolving contextual marketing capabilities, with
real-time triggers and machine learning, and enhanced online
capabilities in all International markets.
Benchmark data performance
1
– 4G
(Mbps)
Vodacom
11
Operator A
12
Operator B
9
Operator C
7
31
30
24
20
■
Downlink speed
■
Uplink speed
1. Source: Ookla (January 2018 – March 2018).
International operations
Our capex investment translated into expanded network coverage,
and improved network performance and availability, across our
International markets.
We extended network coverage
Grew our coverage to more than 7 200 2G sites and
5 200 3G sites across our markets.
Almost doubled our 4G-enabled sites in Tanzania with
aggressive refarming of 1800 MHz spectrum. An auction for
700 MHz spectrum to enable wider and more cost-effective
4G coverage expansion and deeper indoor penetration is
scheduled to take place during June 2018.
4G Population coverage
(%)
FY18
62
FY17
57
95
93
■
Urban coverage
■
Rural coverage
2. Source: Ookla March 2018.
30
Vodacom Group Limited
Integrated report for the year ended 31 March 2018