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VodacomVision 2020
To deliver on our vision of being the leading
digital telco we:
Modernise our networks and grow our connectivity
footprint; implement Big Data and Artificial
Intelligence (AI) technologies for superior analytical
capabilities and transform technology processes
to underpin all decision-making with strong and
data-driven insights.
Accelerate our IT strategy implementation
programme and continue embedding Agile culture
into the way we work.
Best Technology
We are the leading
telco through the
best network and
IT excellence, with
digital at the core.
The modern digital customer expects more than just
seamless connectivity from a network provider; they
also expect to have access to self-help services,
real-time management of spend, and instant access to
online content and services, anytime, anywhere. They
also expect organisations to quickly adapt to their
evolving digital needs, wants and behaviours. To
deliver on our ambition of being a leading digital
organisation, we need to invest in the latest network
technologies, Big Data analytics and scalable smart-IT
systems. This will enable our customers to remain
confidently connected with a personalised, digital
experience.
Our performance
Across the Group we invested R11.6 billion this year in
infrastructure, realising a capital intensity of 13.4%.
Major investment programmes included expanding our
network coverage in 2G and 3G across all our markets
and 4G in South Africa, Tanzania and Lesotho, as well
as improving the overall network performance and
customer experience. As a result, we have maintained
a strong lead in terms of net promoter score (NPS) for
network quality and network coverage in all of our
markets, except Tanzania where we also made
significant progress in closing the gap to our main
competitor. At the same time, we delivered substantial
cost savings through our Technology Efficiency
programme. A key focus across our markets this year
has been responding to instances of increased
investment from the competition, to ensure that we
maintain a differentiated network experience.
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Vodacom Group Limited
Integrated report for the year ended 31 March 2018