Our
business
Where we operate
Vodacom Business International
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cabo Verde
Central African Republic (CAR)
Chad
Côte d’Ivoire
Democratic Republic of Congo (DRC)
Djibouti
Egypt
Equatorial Guinea
Ethiopia
France
Gabon
Gambia
Ghana
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Malaysia
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Republic of Congo
Rwanda
Senegal
Sierra Leone
Singapore
South Africa
South Sudan
Swaziland
Tanzania
Togo
Tunisia
Uganda
United Kingdom
Zambia
Zimbabwe
What we offer
We have over 110 million1 active individual customers using our wide range of products and services. Our core consumer products and services include voice, data, messaging and financial services across mobile and fixed networks. We are continuing to transform and expand into new verticals including financial services, self-service care and entertainment offerings. We also provide various communication solutions to our enterprise customers in the public sector, and amongst large, medium and small enterprises; these include connectivity and unified communication services, cloud and hosting, managed mobility, data security and the Internet of Things (IoT).
Chairman’s statement
Philip Jabulani Moleketi
As a leading African mobile network operator, Vodacom is operating in a very dynamic sector and region at a particularly interesting time. We are seeing rapid changes in technologies, consumer behaviour and markets, and growing expectations for businesses to deliver a social purpose.
CEO’s statement
Shameel Aziz Joosub
This has been a pleasing year for the Group, in which we achieved a good set of financial results and solid growth rates despite a tough year of increased competition and challenging economic conditions. Our financial results reflect strong execution of our digital strategy and effective delivery of our core purpose, connecting people for a better future.
Our business model
What we do
We secure access to spectrum, invest in mobile and fixed networks and information technology (IT), develop and distribute products and services tailored to our market segments, and run a strong customer care and brand programme.
These activities enable us to ensure revenue growth and high levels of cash generation, which is used to reinvest in the resources and relationships we rely on to do business, and to deliver on our core purpose: connecting for a better future.
Our operating environment
Responding to a dynamic operating context
As an ICT company with operations and activities across emerging markets in Africa, we face a particularly dynamic operating context that presents some challenging risks as well as valuable opportunities. We have identified four broad trends over the year that have a material impact on our business model. Our Vision 2020 strategy has been developed to ensure that we are best positioned to seize the opportunities and mitigate the risks associated with each of these trends.
Our key relationships
As a Group we do not operate in isolation: our ability to deliver value depends on the contribution and activities of a range of different stakeholders.
Responding to stakeholder ‘hot issues’
Being sufficiently responsive to relevant stakeholders’ interests is essential to maintaining positive stakeholder relationships. In many instances, those issues which our stakeholders feel most passionate about cut across different stakeholder groups, sometimes with very different perspectives. While there are always many different stakeholder interests that we have to deal with, we have prioritised this financial year’s four most visible ‘hot issues’ which we believe have a material bearing on our ability to create value.
Our principal risks
Vodacom has a mature risk management framework that is aligned with the ISO 31000 International Risk Management Standard and the requirements of South Africa’s King IV Governance Code.