How we provided value in 2018
For our customers
We reduced the cost of data
21.6 %
Mozambique
11.1%
DRC
27.3%
In South Africa
Tanzania
27.9%
Lesotho
29.4%
Extended our network population coverage
In our International operations we added:
Provided the
best customer experience, as
measured by the net promoter
score (NPS), in all our markets
In our societies
R20.8 billion
cash contribution to public finances
R32.3 million customers
provided with access to our M-Pesa financial service (including Safaricom)
7.7 million customers
on our Siyakha platform using Facebook flex
Level 3
Black Economic Empowerment contributor status in South Africa
R30.8 billion
weighted spend on BEE-status suppliers
R9.8 billion
spend to >51% women-owned suppliers
For our employees
Total of
7 554 employees
Invested
R5.6 billion
in wages and benefits
Invested
R287 million
on skills development
Encouraging diversity in South Africa:
For providers of financial capital
R13.0 billion
paid in dividends to equity shareholders
R2.8 billion
paid in interest to debt funders
332.6 %
shareholder return since listing in 20091
1. Source FactSet
