5 / 98
Howwe
provided
value in
2018
01
Our business
Our performance
Our governance
Administration
R20.8
billion
cash contribution to public finances
32.3
million customers
provided with access to our M-Pesa financial service
(including Safaricom)
7.7
million customers
on our Siyakha platform using Facebook flex
Level 3
Black Economic Empowerment contributor
status in South Africa
R30.8
billion
weighted spend on BEE-status suppliers
R9.8
billion
spend to >51% women-owned suppliers
In our societies
For providers of financial capital
R13.0
billion
paid in dividends to equity shareholders
332.6
%
shareholder return since listing in 2009
1
R2.8
billion
paid in interest to debt funders
1. Source: FactSet
For our employees
7 554
employees
Total of
R5.6
billion
Invested
in wages and benefits
R287
million
Invested
on skills development
Employees
are black
74
%
Employees
are women
43
%
67
%
Executive
Committee
are black
56
%
Senior
managers
are black
Encouraging diversity in South Africa:
3G
99.4
%
99.9% in SA
1
st
African
operator with
>80
%
4G coverage in SA
4G
2G
Provided the
best customer experience, as
measured by the
net promoter
score (NPS),
in all our markets
For our customers
We reduced the cost of data
21.6
%
In South Africa
11.1%
Mozambique
27.9%
Tanzania
29.4%
Lesotho
27.3%
DRC
Extended our network population coverage
In our International operations we added:
4G sites
3G sites
2G sites
261
454
253