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Integrated report
for the year ended 31 March 2020
Integrated
report
for the year ended 31 March 20202
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INTEGRATED REPORT
INTRODUCTION
About this report
Responding to COVID-19
The value we created
OUR BUSINESS
Where we operate
What we offer
Chairman’s statement
CEO’s statement
Delivering on our strategy
Our business model
Our external environment
Our key relationships
Responding to stakeholder ‘hot topics’
Our principal risks and associated opportunities
OUR STRATEGY
Segmented proposition
Best customer experience
Financial services
Digital content platforms
Best technology
Digital organisation and culture
Our brand and reputation
OUR PERFORMANCE
CFO’s statement
Tax and our total economic contribution to public finances
Condensed consolidated financial statements
Segment performance
OUR GOVERNANCE
Who governs us
Who leads us
Board governance at a glance
Full remuneration report 2020
ADMINISTRATION
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Disclaimer
Glossary
Corporate information
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