Integrated report for the year ended 31 March 2020
vodacom-line
Our
business

Where we operate

Vodacom Business International
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cabo Verde
Cameroon

Central African
Republic (CAR)

Chad
Côte d’Ivoire
Democratic

Republic of the Congo (DRC)

Djibouti
Egypt
Equatorial
Guinea
Ethiopia
France
Gabon
Gambia
Ghana
Guinea
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Rwanda
Senegal
Sierra Leone
Singapore
South Africa
South Sudan
eSwatini
Tanzania
Togo
Tunisia
Uganda
United Kingdom
Unites States of America (USA)
Zambia
Zimbabwe
South Africa

Ownership:
Lesotho

Ownership:
Mozambique

Ownership:
DRC

Ownership:
Tanzania

Ownership:
Safaricom (Kenya)

Ownership:
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What we offer

We have 115.5 million active individual customers (including Safaricom) using our full range of products and services. Our core consumer products and services include voice, data, messaging and financial services across mobile and fixed networks. We are expanding into new verticals, including financial services, self-service care and entertainment. We provide our Enterprise customers with various communication solutions. We serve among large, medium and small enterprises. The solutions include connectivity and unified communication services, cloud and hosting, managed mobility, data security and the Internet of Things (IoT).

Our products and services (outputs)

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How we create value

Our value chain activities
We secure access to spectrum, invest in mobile and fixed networks and information technology, develop and distribute a wide range of products and services tailored to our market segments, and run a strong customer care and brand programme.

Spectrum, network and IT infrastructure
Procurement activities
Product and service development
Customer service
Sales and distribution
Managing our brand and reputation
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Our principal risks and
associated opportunities

Vodacom has a mature risk management framework that aligns with the ISO 31000 International Risk Management Standard and the requirements of South Africa’s King IV Governance Code.

Unstable economic conditions and pandemic
Cyber threat
Priority market review
(South Africa)
OEM (original equipment manufacturer) sovereign risk exposure
Adverse regulatory and
political pressure
Social and political pressures
Market disruption
Spectrum
Execution of strategic projects for future growth
Technology failures (service failures)
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Responding to stakeholder

Being transparent and responsive to stakeholders’ interests is essential in building and maintaining trust (social capital), which is fundamental to our ability to create value. While there are always many different stakeholder interests that we have to deal with, we have prioritised four ‘hot issues’ that were most visible during this financial year that we believe have a material bearing on our ability to create value.
Data
affordability
in South
Africa
Consumer
privacy
Network
quality and coverage
Promoting transformation in South Africa
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