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Digital Organisation
and Culture
Best
Technology
Best Customer
Experience
Segmented
Propositions
Our Brand and
Reputation
Our strategies
Principal risk
Context
Mitigating actions
Strategic
Objective
01
Electronic
Communications
Amendment Bill
(ECA Bill)/
Spectrum
(South Africa)
Speed of impact:
Rapid
Rating:
New
The ECA Bill proposes significant
changes to the ICT operating
environment, including the
establishment of a wholesale open
access network (WOAN) with
uncertainty of how much spectrum
will be allocated to the WOAN versus
industry players. This Bill, if
implemented in its current form has
significant implications for elements
of our business model.
•
Engage actively with government and industry organisations
to find appropriate solutions that achieve the underlying
policy objectives.
•
Engage with industry players, business associations and other
key stakeholders to develop joint proposals.
•
Proactively developed a hybrid WOAN proposal in conjunction
with other operators.
•
Engaged with government and highlighted the potential
negative implications for the economy, digital inclusion and
the adoption of new technologies.
•
Plans in place to be ready for different scenarios.
02
Spectrum/
Licence renewal
(International
markets)
Speed of impact:
Rapid
Rating:
Down
(2017: 1)
Failure to secure additional spectrum
due to policy changes relating to
the issuing of spectrum licences,
non-renewal of existing licences, and/or
increased competition for access to
spectrum, would significantly impact our
ability to increase capacity and deliver
future network capabilities.
•
Engage government and regulatory bodies, highlighting
efficient allocation and resulting societal benefits of
spectrum.
•
Actively participate in licence renewal processes and
spectrum allocation processes.
•
Continuously evaluate and implement re-farming and
optimisation strategies.
•
Proactive spectrum strategy, including potential acquisitions
and strategic partnerships under applicable regulations.
03
Adverse
regulatory
pressures with
regards to data
pricing
(South Africa)
Speed of impact:
Rapid
Rating:
New
The recently published amendments to
the End-User and Subscriber Service
Charter Regulations by ICASA regulating
out-of-bundle data, as well as a recently
launched inquiry by the Competition
Commission of South Africa regarding
data services, could have negative
unintended consequences on our
customers, and may prevent, distort or
restrict competition.
•
Agreed to implement the final regulations as published by
ICASA.
•
We will offset negative financial impacts through elasticity
of demand from data and other commercial actions.
•
Inform customers of their data usage, notify them of
defined thresholds, and provide personalised up-sell offers
in each usage notification.
•
Give customers the choice to opt in for out-of-bundle
usage and charges and the option to rollover or transfer
unused data.
•
Conduct awareness campaigns on data usage and
recommended options available.
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Our business
Our performance
Our governance
Administration