Vodacom is a leading African connectivity and financial services company strongly underpinned by purpose and spirit. The Group, including Safaricom, serves 123.7 million customers across consumer and enterprise segments. We offer a wide range of services, including telecommunication, information technology (IT), digital, IoT and financial services.
Since 1994, we have expanded our mobile network footprint from our roots in South Africa to Tanzania, the Democratic Republic of the Congo (DRC), Mozambique, Lesotho and Kenya. Vodafone Group Plc (Vodafone) – one of the world’s largest communications companies in terms of revenue – has a 60.5% shareholding in Vodacom.
To provide affordable access to the internet for the next 100 million people in our markets, and to continue to foster deeper engagements to meet the needs of our existing customers
Connecting people and things
to the internet
A digital future that
is accessible to all
While I have been part of the Vodacom Board since 2017, this has been a unique year to assume the role of Chairman. Having taken the helm from my esteemed predecessor, Jabu Moleketi, in July 2020, we faced unprecedented disruption as a business.
As we reflect back on the 2021 financial year – almost 18 months since the term COVID-19 became a part of our lexicon – the world has changed in innumerable ways. Against this backdrop and a still uncertain outlook, our purpose-led approach guided our response as a company and provides us with clear direction.
Having joined the Vodacom team in November 2020, I have been inspired by the commitment and dedication of my colleagues to not only meet the challenges of the pandemic head on, but to also ensure we made meaningful contributions to economic recovery in the markets where we operate.
This system of advantage is geared around meeting our customers in their journey and growing along with them. A critical part of this strategic journey is our transition from a telco to a techco. We want to be an integral part of our customers’ lives, homes and offices – a strategic partner that helps them achieve their goals through the power of connectivity.Read more
Reviewing our progress in delivering on Vision 2025 strategy
Preserving and enhancing stakeholder trust is a critical component of the value creation process and requires transparency and responsive stakeholder engagement. We have prioritised seven “hot topics” that had a material influence on our ability to create value in 2021.
To provide the best customer experience, we are committed to creating products and services that do not compromise the privacy and security of our customers’ personal information. Accordingly, cyber security remains one of our critical business considerations, and we ensure that information security remains an integral and critical business defence tool.
We clearly define how we secure and manage the creation, usage, storage and disposal of information that we manage. We store multiple pieces of information, including customer and employee names, contact information and banking details with information about data usage and transactions collected through apps, engagements and loyalty programmes. We know that we can only ensure our customers’ privacy by securing this information. We do everything in our power to prevent the information from being misused by third parties for fraud, phishing scams or identity theft.
As a business, we have adopted a culture that prioritises customer privacy and security by raising employee awareness about security risks and our mitigation measures.
We adopt a risk-based approach to privacy and have a dedicated privacy and security team that offers advice, support and cyber security solutions. We also seek innovative ways to further digitise our privacy and security operations. Our Group privacy framework clearly defines internal accountability, roles and responsibilities, as well as our risk management processes, privacy requirements, privacy mitigation and assurance methodology. To ensure we protect the personal information we have access to, we implement appropriate controls to respect the fundamental rights and freedoms of our customers. Among others, we implemented the following measures: